Social media representative career description

Social media representative career description

In this post, you can ref career description of Social media representative in details. A complete career description concludes Social media representative key duties/responsibilities, Social media representative career qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

I. List of Social media representative duties:

       1.       Creatively articulate information/business rules via excellent written and verbal communication skills in both Spanish and English.

       2.       Provide quality customer service through various online channels while establishing long-term customer relations.

       3.       Accurately respond to questions regarding billing and payments.

       4.       Sell multiple entertainment products and services as well as hardware systems and accessories.

       5.       Assist customers with technical questions regarding installation, trouble shooting, and hardware operation.

       6.       Assist customer billing by accepting payments via credit card

       7.       Assist Operations Department to determine viral issues to provide a higher level of customer service.

       8.       Assist in training and development of new or lower level staff.

II. List of Social media representative qualifications

       1.       Fluent in Spanish and English with the ability to read and write in both languages.

       2.       Ability to read and interpret documents such as safety rules, operating/maintenance/procedure instructions.

       3.       Ability to write routine reports and correspondence.

       4.       Ability to speak effectively before groups of customers or employees of organization.

       5.       Ability to analyze data and present meaning and recommendations.

       6.       Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

       7.       Ability to apply concepts of basic algebra and geometry.

       8.       Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

       9.       Ability to deal with problems involving several concrete variables in standardized situations

    10.       Creatively articulate information/business rules via excellent written and verbal communication skills in both Spanish and English.